Frequently Asked Questions
Everything you need to know about shopping with Kellyville Pets.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, certain pet grooming accessories and custom-fitted garments cannot be returned unless faulty.
How do I ensure I choose the right size for my pet?
Each product page features a detailed size guide. We recommend measuring your pet's chest girth, neck circumference, and back length to ensure a perfect fit before placing your order.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. All orders are processed from our warehouse within 24 hours.
Are your pet fashion products ethically sourced?
Yes, we partner exclusively with manufacturers who adhere to strict ethical labor standards and use high-quality, pet-safe materials to ensure comfort and durability.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free buy-now-pay-later options like Afterpay and ZipPay.